Our values and behaviours

In delivering products and services to our customers, we individually and collectively uphold the Australian Public Service Values of impartiality, commitment to service, accountability, respectfulness and ethical conduct, which guide our behaviours in the Bureau – how we treat our customers, our partners and each other. Our values and behaviours determine what is important and bind us together as an organisation and as colleagues.

Safety

We are committed to ensuring the health and wellbeing of our people and strive for zero harm.

Integrity

Our integrity is founded on trust, honesty and reliability.

Customer focus

We listen to our customers, understand their needs and are invested in their success. We strive to provide them with an outstanding experience. We are a pleasure to work with and can be relied upon to deliver.

Passion and tenacity

We are proud of our heritage, who we are, what we do and where we are headed. We deliver in times of crisis. Our deep commitment to our nation’s wellbeing drives our success.

Responsibility

We understand and accept our responsibilities. We learn from success and failure. We hold each other to account for our actions and results.

Humility

We are humble in our dealings with each other and our customers. We help each other and operate as one enterprise.