Impact and value

• The financial and social value we deliver to industry, government and the wider community.
• The levels of satisfaction and trust our customers, partners and stakeholders have in the products and services we provide.
• The utilisation of our services by new and existing customers.

Operational excellence

• Our delivery against agreed customer requirements and commitments.
• Capacity utilisation, system reliability, security and resilience benchmarked against best practice.
• Verification of our products and services.

Insight and innovation

• The depth, breadth and resilience of our external partnerships and collaborations.
• The conversion of ideas to opportunities to customer outcomes.
• The quality and application of our research and development, benchmarked internationally.

The Bureau way

• Our performance benchmarked against work health, safety, wellbeing, security and environment best practice.
• Individual and team actions demonstrate commitment to enterprise values and behaviours.
• A diverse and inclusive workforce, that reflects the communities we serve.